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Returns and Exchanges

Rasco FRC Direct 2013 Returns and Exchange Policy 

We want you to be 100% satisfied with your FR Workwear purchase. 

Our customers have a 30 day's to Return an item upon delivery.
If you are not satisfied with the products for any reason return them for a refund
*, less shipping charges.

NO Restock Fees - Return Authorization Needed

*Shipping charges are not refundable for all purchases. We do not refund the cost shipping only the purchase price of the item.

Embroidered, Hemmed, or Altered items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective.


Returns*
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment. Return Authorization is required.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

*Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.


Exchanges*
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. Tell us what you want it replaced with. Return Authorization is required. New Shipping charges will apply for all exchanges where applicable.

*The customer is responsible for all freight charges associated with the return, exchange, and reorder.

Option #1 If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Option#2 For those not wishing to purchase a new item before returning the old should use the Exchange Order Form below:

exchange-form.jpg 


Send All Returns or Exchanges To:

Urquhart, LLC Rasco FRC Direct  - Returns Dept
Customer Invoice # _________
1087 CR 3031
Carthage, TX 75633

We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.


Defects in Workmanship
Defect in workmanship must be presented to us by phone 877-855-2699, fax 903-693-2457, or E-Mail Customer Service within 30 business days from receipt of your order. (Be sure to include the order number, item, and your name.)


Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone 877-855-2699, fax 903-693-2457,, or E-Mail Customer Service, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)


Order Cancellations
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 877-855-2699 and we will try and assist you. All cancellations require confirmation by our customer service department at 877-855-2699. 
We may not be able to cancel or modify your order, in some cases we have only minutes after your order is received before we submit your order to one of our five processing centers. Once the order pull ticket is printed, we have no way to stop it. Our apologies. All our products are returnable and customers should follow our normal return policy shown above.

Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.